How to Add Answer Bot to a Slack Channel
How do I add the Answer Bot to a Slack channel?
To add the Answer Bot to a Slack channel, you need to configure it through the Admin Center. This process involves selecting the desired Slack channel and configuring the settings.
First, ensure the Slack for Zendesk integration is installed. Then, in Admin Center, navigate to Apps and integrations, select the Slack workspace, and configure the Answer Bot settings. Choose the channel, brand, and user segments, then save your changes. The bot will then be active in the selected channel.
More related questions
What is the Answer Bot for Slack integration?
The Answer Bot for Slack integration is a feature that provides article suggestions from your Guide knowledge base directly in Slack channels. This helps users get quick answers without waiting for a human response. This integration is part of the…
Can I remove the Answer Bot from a Slack channel?
Yes, you can remove the Answer Bot from a Slack channel by deleting the integration from that channel. This action is irreversible. To do this, go to the Admin Center, select the Slack workspace, and navigate to the Answer Bot tab. Hover over the…
How can I edit the Answer Bot settings in a Slack channel?
You can edit the Answer Bot settings in a Slack channel through the Admin Center, allowing you to update the bot's configuration as needed. To edit settings, go to the Admin Center, select the Slack workspace, and navigate to the Answer Bot tab….
How does the Answer Bot respond to questions in Slack?
The Answer Bot responds to questions in Slack by providing article suggestions from your knowledge base. It listens to configured channels and starts a thread with suggestions when a question is posted. To trigger a response, post a question with…
What should I do if the Answer Bot doesn't respond in Slack?
If the Answer Bot doesn't respond in Slack, it likely means no relevant articles were found for your question. You can try rephrasing your question to get a response. Ensure your question is at least five words long and ends with a question mark….
Can I disable the 'Submit a Request' button in Slack?
Currently, there is no option to disable or remove the 'Submit a Request' button in the Slack integration. This feature is part of the Answer Bot's functionality. If you have feedback or suggestions regarding this feature, consider posting on…
What languages does the Answer Bot for Slack support?
The Answer Bot for Slack supports languages that are compatible with Zendesk bots, but it does not support Chinese, Korean, Japanese, or Thai. If you need to use the Answer Bot in a specific language, ensure it is supported by Zendesk bots. For a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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