Handling Sensitive Data in Email Subject Lines in Zendesk
What to do if a customer emails sensitive data in the subject line?
Currently, there is no way to redact data from the Ticket Subject in Zendesk if a customer emails sensitive information in the subject line. It's important to handle such cases with caution and consider alternative methods to manage sensitive data.
For more information on handling sensitive information, you can refer to Zendesk's support articles.
More related questions
Can I manually redact information in a Zendesk messaging ticket?
Yes, you can manually redact information from messaging tickets created after April 2022. To do this, ensure the messaging conversation is inactive before proceeding with redaction. If the ticket was created before this date and contains sensitive…
What should I do if a Zendesk ticket contains sensitive information?
If a Zendesk ticket contains sensitive information, you can manually redact it if the ticket was created after April 2022. Ensure the conversation is inactive before redacting. For tickets created before this date, consider deleting the ticket or…
Is credit card information automatically redacted in Zendesk messaging?
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