Handling Sensitive Information in Zendesk Tickets
What should I do if a Zendesk ticket contains sensitive information?
If a Zendesk ticket contains sensitive information, you can manually redact it if the ticket was created after April 2022. Ensure the conversation is inactive before redacting. For tickets created before this date, consider deleting the ticket or creating a new one to capture non-sensitive details.
Credit card information is automatically redacted, and this feature can be controlled using themaskCreditCardNumberssetting. For more information, check the SunCo API documentation.
More related questions
Can I manually redact information in a Zendesk messaging ticket?
Yes, you can manually redact information from messaging tickets created after April 2022. To do this, ensure the messaging conversation is inactive before proceeding with redaction. If the ticket was created before this date and contains sensitive…
Is credit card information automatically redacted in Zendesk messaging?
Yes, credit card information is automatically redacted in Zendesk messaging tickets. This internal redaction feature is controlled by the app settingmaskCreditCardNumbers, ensuring sensitive financial data is protected. For more details on…
How can I manage the redaction of credit card numbers in Zendesk?
The redaction of credit card numbers in Zendesk messaging is managed through the app settingmaskCreditCardNumbers. This feature ensures that sensitive financial information is automatically redacted from messaging tickets. For further details on…
What to do if a customer emails sensitive data in the subject line?
Currently, there is no way to redact data from the Ticket Subject in Zendesk if a customer emails sensitive information in the subject line. It's important to handle such cases with caution and consider alternative methods to manage sensitive data….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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