To handle an objection obligation in Zendesk Chat, you must stop processing personal data for direct marketing purposes if an individual objects. This means ceasing any direct marketing activities involving the individual's data. Ensure your processes are in place to quickly respond to such objections.
To meet an access obligation in Zendesk Chat, you may need to inform users where their personal data is held. If someone requests access to their personal data, you can export the data as described in the data portability section. This involves…
To meet a correction obligation in Zendesk Chat, you need to update personal data for end users and agents. This involves searching for chats involving the user, accessing the User Info tab, and making necessary updates. Admin privileges are…
To fulfill an erasure or deletion obligation in Zendesk Chat, you must delete both chats and the user from the account. Start by deleting the chats, as user data might be needed to locate them. Then, proceed to delete the user. For agents, select…
Meeting a data portability obligation in Zendesk Chat involves exporting personal data using the Chat API. You can export data for end users and agents by using specific API endpoints. For end users, use the GET /api/v2/visitors/{visitor_id}…
To meet consent or disclosure obligations in Zendesk Chat, you can use various methods within Zendesk widgets. Options include adding default messaging responses, linking to your privacy notice, or using bot-enhanced messaging to include custom…