Exporting Data for Portability in Zendesk Chat
What is the process for meeting a data portability obligation in Zendesk Chat?
Meeting a data portability obligation in Zendesk Chat involves exporting personal data using the Chat API. You can export data for end users and agents by using specific API endpoints. For end users, use the GET /api/v2/visitors/{visitor_id} endpoint, and for agents, use GET /api/v2/agents or similar endpoints. Ensure you have the necessary visitor or agent IDs from chat records.
More related questions
How can I meet an access obligation in Zendesk Chat?
To meet an access obligation in Zendesk Chat, you may need to inform users where their personal data is held. If someone requests access to their personal data, you can export the data as described in the data portability section. This involves…
What steps are involved in meeting a correction obligation in Zendesk Chat?
To meet a correction obligation in Zendesk Chat, you need to update personal data for end users and agents. This involves searching for chats involving the user, accessing the User Info tab, and making necessary updates. Admin privileges are…
How do I fulfill an erasure or deletion obligation in Zendesk Chat?
To fulfill an erasure or deletion obligation in Zendesk Chat, you must delete both chats and the user from the account. Start by deleting the chats, as user data might be needed to locate them. Then, proceed to delete the user. For agents, select…
How can I handle an objection obligation in Zendesk Chat?
To handle an objection obligation in Zendesk Chat, you must stop processing personal data for direct marketing purposes if an individual objects. This means ceasing any direct marketing activities involving the individual's data. Ensure your…
What are the options for meeting consent or disclosure obligations in Zendesk Chat?
To meet consent or disclosure obligations in Zendesk Chat, you can use various methods within Zendesk widgets. Options include adding default messaging responses, linking to your privacy notice, or using bot-enhanced messaging to include custom…
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