Handling Missing Sections for Restored Articles in Zendesk
What should I do if the original section of a restored article no longer exists?
If the original section of a restored article no longer exists, Zendesk will prompt you to select a new section.
This ensures that the article is placed correctly within your knowledge base. It's important to choose a section that aligns with the content and purpose of the article to maintain organization and accessibility for users.
More related questions
How can I view a list of archived articles in Zendesk?
To view a list of archived articles in Zendesk, you need to be a Guide admin. Once you have the necessary permissions, navigate to the Guide admin and click the Manage articles icon in the sidebar. The Lists tab will open by default. At the bottom…
What are the steps to restore an archived article in Zendesk?
Restoring an archived article in Zendesk is straightforward if you're a Guide admin. First, go to the Guide admin and click the Manage articles icon in the sidebar. The Lists tab will open by default. Click on 'Archived' at the bottom of the tab to…
Can I restore multiple archived articles at once in Zendesk?
Yes, you can restore multiple archived articles at once in Zendesk. While the standard process involves restoring articles individually, Zendesk provides a feature for updating knowledge base articles in bulk. This can be particularly useful if you…
What happens to the management permissions when I restore an article in Zendesk?
When you restore an article in Zendesk, the management permissions default to Admins. After restoring, you may need to update these permissions to suit your team's needs. This ensures that the right individuals have access to manage the article as…
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