How to View Archived Articles in Zendesk
How can I view a list of archived articles in Zendesk?
To view a list of archived articles in Zendesk, you need to be a Guide admin.
Once you have the necessary permissions, navigate to the Guide admin and click the Manage articles icon in the sidebar. The Lists tab will open by default. At the bottom of this tab, click on 'Archived' to access a complete list of your archived articles. Remember, an archived article will remain in your list unless you choose to delete it. For more details, visit theoriginal link.
More related questions
What are the steps to restore an archived article in Zendesk?
Restoring an archived article in Zendesk is straightforward if you're a Guide admin. First, go to the Guide admin and click the Manage articles icon in the sidebar. The Lists tab will open by default. Click on 'Archived' at the bottom of the tab to…
Can I restore multiple archived articles at once in Zendesk?
Yes, you can restore multiple archived articles at once in Zendesk. While the standard process involves restoring articles individually, Zendesk provides a feature for updating knowledge base articles in bulk. This can be particularly useful if you…
What happens to the management permissions when I restore an article in Zendesk?
When you restore an article in Zendesk, the management permissions default to Admins. After restoring, you may need to update these permissions to suit your team's needs. This ensures that the right individuals have access to manage the article as…
What should I do if the original section of a restored article no longer exists?
If the original section of a restored article no longer exists, Zendesk will prompt you to select a new section. This ensures that the article is placed correctly within your knowledge base. It's important to choose a section that aligns with the…
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