When you restore an article in Zendesk, the management permissions default to Admins.
After restoring, you may need to update these permissions to suit your team's needs. This ensures that the right individuals have access to manage the article as required. Once permissions are set, you can proceed to publish the article.
To view a list of archived articles in Zendesk, you need to be a Guide admin. Once you have the necessary permissions, navigate to the Guide admin and click the Manage articles icon in the sidebar. The Lists tab will open by default. At the bottom…
Restoring an archived article in Zendesk is straightforward if you're a Guide admin. First, go to the Guide admin and click the Manage articles icon in the sidebar. The Lists tab will open by default. Click on 'Archived' at the bottom of the tab to…
Yes, you can restore multiple archived articles at once in Zendesk. While the standard process involves restoring articles individually, Zendesk provides a feature for updating knowledge base articles in bulk. This can be particularly useful if you…
If the original section of a restored article no longer exists, Zendesk will prompt you to select a new section. This ensures that the article is placed correctly within your knowledge base. It's important to choose a section that aligns with the…