Handling Invisible Ticket Responses in Zendesk
What should I do if a ticket is updated without a visible response?
If a ticket is updated without a visible response, it might be because the reply was sent below the email delimiter. This updates the ticket but doesn't add the response as a comment.
To resolve this, ensure replies are sent above the delimiter. For more information on handling such updates, check the relevant Zendesk help articles.
More related questions
Why are customer emails not showing up in my Zendesk account?
Customer emails might not appear in your Zendesk account due to several reasons. If you've recently set up your email, it could be a configuration issue. Ensure your support addresses are correctly listed and verified in your email settings. If the…
How can I check if my email forwarding configuration is correct in Zendesk?
To ensure your email forwarding is set up correctly, navigate to the Admin Center in Zendesk, click the Channels icon, and select Talk and email > Email. Under Support addresses, verify that your email address is listed and shows no errors. If…
What should I do if my tickets are missing from Zendesk views?
If tickets are missing from your views, it might be due to restrictive view conditions. Views organize tickets based on criteria you set, and if tickets don't match these conditions, they won't appear. Review your view settings to ensure conditions…
Why are some emails ending up in the Suspended Tickets view in Zendesk?
Emails can end up in the Suspended Tickets view for various reasons, such as automated responses, email loops, or emails from 'noreply' addresses. These aren't necessarily spam but are flagged by Zendesk's system. Check the Suspended Tickets view…
How do I troubleshoot trigger issues in Zendesk?
Triggers in Zendesk run actions based on conditions when a ticket is created or updated. If triggers aren't working as expected, review them to ensure conditions and actions are set correctly. Look for triggers with actions like 'Ticket status |…
Can I use an email alias as a support address in Zendesk?
Zendesk does not support the use of email aliases as support addresses. Using aliases can lead to deliverability issues, so it's best to use a standard email address for your support needs. For more information on why aliases aren't supported and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
