Handling Blank Requester Field in Slack Tickets
What happens if the Requester field is blank when creating a ticket in Slack?
If the Requester field is left blank on a Zendesk ticket created in Slack, or if there are issues setting the value, the Requester is automatically set to the user who authenticated to Zendesk during the installation process.
This ensures that there is always a requester associated with the ticket, even if the field is not manually filled out during ticket creation.
More related questions
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