Creating Zendesk Tickets in Slack
How do I create a Zendesk ticket in Slack?
Creating a Zendesk ticket in Slack is straightforward and can be done in several ways. You can use the /zendesk global shortcut, a Slack action to convert a message into a ticket, the Zendesk app in the Slack sidebar, or the @zendesk mention in a Slack Connect channel.
When creating a ticket, you can fill out fields such as the subdomain, subject, requester, assignee, and description. The createdfromslack tag is automatically added to tickets created in Slack, which can help with ticket management. For more detailed steps, refer to theoriginal link.
More related questions
How can I view Zendesk ticket notifications in Slack?
You can view Zendesk ticket notifications in Slack if your administrator has configured Zendesk triggers for Slack. These notifications will appear in your Slack channels whenever tickets are created or updated in Zendesk. The notifications…
Can I comment on existing Zendesk tickets in Slack?
Yes, you can add internal notes to existing Zendesk tickets directly from Slack. This is done from the ticket's notification thread, and only other Zendesk agents can view these internal notes. To add a comment, hover over the ticket notification…
What happens if the Requester field is blank when creating a ticket in Slack?
If the Requester field is left blank on a Zendesk ticket created in Slack, or if there are issues setting the value, the Requester is automatically set to the user who authenticated to Zendesk during the installation process. This ensures that…
Can I close or edit Zendesk tickets from Slack?
Currently, you cannot close or edit Zendesk ticket fields directly from Slack. These actions need to be performed from your Zendesk Support account. While you can create and comment on tickets in Slack, any further modifications to ticket fields or…
How can external users create Zendesk tickets in Slack Connect?
External users in Slack Connect channels can create Zendesk tickets by tagging the @zendesk app in a message. However, they do not have access to the global shortcut command. When using the @zendesk mention, the integration will guide users through…
How can I filter tickets created in Slack in Zendesk Support?
To filter tickets created by the Slack integration in Zendesk Support, you can use the createdfromslack tag. This tag is automatically added to tickets created using the global shortcut or Slack action. You can create a new view in Zendesk…
Can I assign a Zendesk ticket to a user instead of a group in Slack?
No, the Slack for Zendesk Support integration only allows tickets to be assigned to a group, not to individual users. This means that when creating a ticket in Slack, you can select a Zendesk group to assign the ticket to, but not a specific user…
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