Grant Product Access to Agents in Zendesk
How can I grant product access to an agent in Zendesk?
To grant product access to an agent in Zendesk, you need to adjust their permissions. This is particularly useful if they encounter the 'Conversation in progress' error due to lack of access. As an admin, you can follow specific steps to enable this access. For detailed instructions, refer to the article: 'How do I grant an agent access to a product? [Video]'. This will guide you through the process of ensuring agents have the correct permissions.
More related questions
Why am I seeing the 'Conversation in progress' error in Zendesk?
The 'Conversation in progress' error in Zendesk indicates that you don't have the necessary permissions to view the ticket. This happens when another agent is currently engaged in a conversation with the customer, and your access is restricted. To…
How can I enable Chat access for myself in Zendesk?
If you're an admin in Zendesk, you can enable Chat access for yourself to resolve the 'Conversation in progress' error. This error occurs when you try to view a ticket without the necessary permissions. As an admin, you have the ability to adjust…
What should I do if I'm not an admin and see the 'Conversation in progress' error?
If you're not an admin and encounter the 'Conversation in progress' error in Zendesk, you'll need to contact your team for assistance. This error means you don't have the necessary permissions to view the ticket because another agent is currently…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
