Fix 'Conversation in Progress' Error in Zendesk
Why am I seeing the 'Conversation in progress' error in Zendesk?
The 'Conversation in progress' error in Zendesk indicates that you don't have the necessary permissions to view the ticket. This happens when another agent is currently engaged in a conversation with the customer, and your access is restricted. To resolve this, you need to be granted access to Chat. If you're an admin, you can enable this access yourself. Otherwise, you'll need to contact your team for assistance. For more details, you can refer to the originalZendesk help article.
More related questions
How can I enable Chat access for myself in Zendesk?
If you're an admin in Zendesk, you can enable Chat access for yourself to resolve the 'Conversation in progress' error. This error occurs when you try to view a ticket without the necessary permissions. As an admin, you have the ability to adjust…
What should I do if I'm not an admin and see the 'Conversation in progress' error?
If you're not an admin and encounter the 'Conversation in progress' error in Zendesk, you'll need to contact your team for assistance. This error means you don't have the necessary permissions to view the ticket because another agent is currently…
How can I grant product access to an agent in Zendesk?
To grant product access to an agent in Zendesk, you need to adjust their permissions. This is particularly useful if they encounter the 'Conversation in progress' error due to lack of access. As an admin, you can follow specific steps to enable…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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