Enable Chat Access in Zendesk for Admins
Admins can resolve 'Conversation in progress' error by enabling Chat access in Zendesk.
How can I enable Chat access for myself in Zendesk?
If you're an admin in Zendesk, you can enable Chat access for yourself to resolve the 'Conversation in progress' error. This error occurs when you try to view a ticket without the necessary permissions. As an admin, you have the ability to adjust these permissions and grant yourself the required access. If you're not an admin, you'll need to reach out to your team for help. For more guidance, check out the originalZendesk help article.
More related questions
Why am I seeing the 'Conversation in progress' error in Zendesk?
The 'Conversation in progress' error in Zendesk indicates that you don't have the necessary permissions to view the ticket. This happens when another agent is currently engaged in a conversation with the customer, and your access is restricted. To…
What should I do if I'm not an admin and see the 'Conversation in progress' error?
If you're not an admin and encounter the 'Conversation in progress' error in Zendesk, you'll need to contact your team for assistance. This error means you don't have the necessary permissions to view the ticket because another agent is currently…
How can I grant product access to an agent in Zendesk?
To grant product access to an agent in Zendesk, you need to adjust their permissions. This is particularly useful if they encounter the 'Conversation in progress' error due to lack of access. As an admin, you can follow specific steps to enable…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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