Future Plans for Outbound MMS in Zendesk Text
Learn about the potential for outbound MMS support in Zendesk Text and how to stay updated.
Is there a plan to support outbound MMS in Zendesk Text?
Currently, there is no confirmed plan for outbound MMS support in Zendesk Text. If you're curious about future updates or features, you can submit inquiries in the Feedback - Voice (Talk) section. Zendesk Talk product managers review these questions weekly, so it's a good place to stay updated on potential roadmap changes.
More related questions
Can I send and receive MMS messages with Zendesk Text?
You can receive MMS messages with Zendesk Text, but not send them. Zendesk Text supports receiving inbound MMS messages on American and Canadian numbers. However, it does not support sending outbound MMS messages. As a workaround, you can send SMS…
How can I send images using Zendesk Text?
You can send images via SMS with a URL link in Zendesk Text. While Zendesk Text doesn't support sending MMS, you can include a URL in your SMS that directs recipients to an image hosted online. Ensure each URL is unique to prevent carrier spam…
What numbers support receiving MMS in Zendesk Text?
Only American and Canadian numbers can receive MMS in Zendesk Text. If you're using Zendesk Text, you can receive inbound MMS messages, but this feature is limited to American and Canadian phone numbers. This means if your number is from another…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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