Forwarded Email Content Not Showing in Zendesk Tickets
Why is my forwarded email content not showing in Zendesk tickets?
If your forwarded email content isn't showing in Zendesk tickets, it might be due to incorrect email formatting. When you forward emails from Outlook to a Zendesk support address, the email must meet specific formatting criteria to display correctly in a ticket.
To resolve this, try using Outlook on the web instead of the desktop version when forwarding emails manually. Additionally, ensure that any modifications, such as notice banners or warnings, are removed from the original email before forwarding. This helps maintain the correct format for the email to be rendered properly in Zendesk. For more details, you can refer to theoriginal help article.
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To ensure your forwarded emails display correctly in Zendesk, use the right tools and remove any modifications. When forwarding emails manually, opt for Outlook on the web instead of the desktop version. Additionally, make sure that the original…
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