Original Email Content Shows in Preview, Not Ticket
Understand why original email content may show in preview but not in the ticket and how to fix formatting issues.
Why does the original email content show in preview but not in the ticket?
If the original email content shows in preview but not in the ticket, it indicates a formatting issue. The email must meet specific criteria to be rendered correctly in Zendesk tickets.
To resolve this, use Outlook on the web for manual forwarding and remove any modifications like banners or warnings from the original email. These steps help maintain the correct format, ensuring the content displays properly in the ticket.
More related questions
Why is my forwarded email content not showing in Zendesk tickets?
If your forwarded email content isn't showing in Zendesk tickets, it might be due to incorrect email formatting. When you forward emails from Outlook to a Zendesk support address, the email must meet specific formatting criteria to display…
How can I ensure my forwarded emails display correctly in Zendesk?
To ensure your forwarded emails display correctly in Zendesk, use the right tools and remove any modifications. When forwarding emails manually, opt for Outlook on the web instead of the desktop version. Additionally, make sure that the original…
What should I do if my Zendesk ticket shows 'No content'?
If your Zendesk ticket shows 'No content', it might be due to email formatting issues. This often happens when emails are forwarded from Outlook with modifications that disrupt the original format. To fix this, ensure that any changes, such as…
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