Formatting Options in Zendesk Composer
What formatting options are available in the Zendesk composer?
The Zendesk composer offers a variety of formatting options to enhance your messages.
These options include rich text, tables, hyperlinks, emojis, and attachments. The available controls change depending on the channel you're using. For instance, social messaging channels may not support tables or rich text, while email channels do. Additionally, the composer supports shortcuts, macros, dynamic content, and @mentions, making it a versatile tool for communication.
More related questions
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Switching channels in the Zendesk Agent Workspace is straightforward. You can choose to reply on the same channel or pick another channel based on your needs. To switch channels, locate the conversation in a ticket that needs a reply. Find the…
Can I save drafts across different channels in Zendesk?
Drafts in Zendesk are channel-specific, meaning they don't carry over when you switch channels. When you compose a message in one channel, like an internal note, and switch to another, such as a public reply, the draft won't appear in the new…
What is the difference between Send and Submit in Zendesk?
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How can I resize the composer window in Zendesk?
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Can I change the skin tone of emojis in Zendesk?
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