Send vs. Submit in Zendesk: What's the Difference?
What is the difference between Send and Submit in Zendesk?
In Zendesk, 'Send' and 'Submit' serve different purposes depending on the type of communication.
During live chats or messaging conversations, you use 'Send' (or press Return) to send your reply instantly. On the other hand, 'Submit' is used to send an email or save other changes to a ticket. This distinction helps streamline the process of managing different types of communications within the Zendesk Agent Workspace.
More related questions
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Switching channels in the Zendesk Agent Workspace is straightforward. You can choose to reply on the same channel or pick another channel based on your needs. To switch channels, locate the conversation in a ticket that needs a reply. Find the…
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Drafts in Zendesk are channel-specific, meaning they don't carry over when you switch channels. When you compose a message in one channel, like an internal note, and switch to another, such as a public reply, the draft won't appear in the new…
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