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Flagging Articles in Zendesk Guide for Agents

Discover how agents can flag articles in Zendesk Guide for inaccuracies or missing information while handling tickets.

How can agents flag articles in Zendesk Guide?

Agents can now flag articles for inaccuracies or missing information directly in Zendesk Guide. This feature allows agents to provide feedback while referencing the article in a ticket, ensuring that the information remains accurate and up-to-date. For more information, see the section onFlagging articles in Knowledge.


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