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Using Business Hours Condition in Zendesk Messaging

Learn how to use the Business Hours condition in Zendesk Messaging to manage customer interactions based on your schedule.

How does the Business Hours condition work in Zendesk Messaging?

The new Business Hours condition in Zendesk Messaging's Flow Builder allows you to tailor responses based on your operating hours. This feature helps in managing customer expectations by branching conversations differently when your business is open or closed. For more information, see the section onAdd a business hours condition.


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