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Fixing Unresponsive Zendesk Chat Dashboard

Learn how to troubleshoot an unresponsive or delayed Zendesk Chat dashboard by checking browser and network settings.

Why is my Zendesk Chat dashboard unresponsive or delayed?

An unresponsive or delayed Zendesk Chat dashboard can be frustrating. This issue might be related to your web browser or network settings. Start by clearing your browser's cache and cookies, and try accessing the dashboard in a private browsing window or a different browser. This can help determine if a browser extension or setting is causing the problem.

Additionally, check for any network restrictions or security settings that might be affecting the connection. High traffic on your network can also lead to delays, so consider enabling the high-load dashboard feature to manage performance issues. For more detailed troubleshooting steps, visit theZendesk help article.


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