Checking Visitor Issues in Zendesk Chat
How can I check for visitor issues causing chat disconnections?
Visitor issues can sometimes cause chat disconnections. If you're experiencing this, start by checking the visitor's web browser. Ask them to clear their cache and cookies, and try using a different browser or private browsing mode. This can help identify if a browser extension or setting is causing the problem.
High traffic of visitors can also lead to disconnects. Consider enabling the high-load dashboard feature to manage performance issues. If the problem persists, review your chat connection settings for any anomalies. For more detailed troubleshooting steps, visit theZendesk help article.
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