Fixing Gray 'X' in Zendesk Chat Window
How can I fix a gray 'x' appearing in my Zendesk chat window?
A gray 'x' in your chat window usually indicates a connection issue. To resolve this, start by checking your web browser. Clear your cache and cookies, and try logging into your account using a private browsing window or a different browser. If the issue persists, it might be due to a browser extension or setting, so consider disabling extensions or restoring default settings. Restarting your browser or computer can also help.
If these steps don't work, check for any network restrictions or security settings that might be blocking the connection. You can also review your chat connection settings to ensure everything is configured correctly. For more detailed steps, visit theoriginal Zendesk help article.
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