Fix 'Not Delivered' Error on Facebook & Instagram Messages
Why do I get a 'Not delivered' error when replying to Facebook or Instagram messages?
The 'Not delivered' error usually happens when you've recently changed the password for your Facebook or Instagram channels.
To fix this for Facebook, you need to remove the Facebook integration from your Zendesk account, unlink your Facebook page, reauthorize it, and then re-add your Facebook channel to Zendesk. For Instagram, remove Instagram Direct from your account, unlink your Zendesk integration from Instagram users, and then re-add the Instagram channel.
If the issue persists, it might be due to a policy violation or temporary ban on Instagram. In such cases, contact Instagram Business Support for assistance. For more details, check out the originalZendesk help article.
More related questions
How can I resolve the 'Not delivered' error for Facebook messages?
To resolve the 'Not delivered' error for Facebook messages, follow these steps: First, remove the Facebook integration from your Zendesk account. Next, unlink your Facebook page and reauthorize it. Finally, re-add your Facebook channel to your…
What should I do if I get a 'Not delivered' error for Instagram messages?
If you encounter a 'Not delivered' error for Instagram messages, you need to take a few steps to resolve it. First, remove Instagram Direct from your account by going to Admin Center > Messaging and social > Messaging, and then delete the channel….
Can I report on 'Not delivered' messages in Zendesk?
While there's no direct attribute for message delivery status in Zendesk, you can create a workaround to report on 'Not delivered' messages. Create a macro that adds a tag, such as 'not_delivered', to tickets where messages weren't delivered. This…
What should I do if my Instagram account has a policy violation causing message errors?
If your Instagram account has a policy violation or temporary ban causing message errors, you should contact Instagram Business Support. They can help verify if your account has been impacted and provide guidance on resolving any issues. This step…
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