Fix Instagram Policy Violations Causing Message Errors
What should I do if my Instagram account has a policy violation causing message errors?
If your Instagram account has a policy violation or temporary ban causing message errors, you should contact Instagram Business Support.
They can help verify if your account has been impacted and provide guidance on resolving any issues. This step is crucial if reauthorizing your Instagram channel doesn't fix the 'Not delivered' error.
More related questions
Why do I get a 'Not delivered' error when replying to Facebook or Instagram messages?
The 'Not delivered' error usually happens when you've recently changed the password for your Facebook or Instagram channels. To fix this for Facebook, you need to remove the Facebook integration from your Zendesk account, unlink your Facebook page,…
How can I resolve the 'Not delivered' error for Facebook messages?
To resolve the 'Not delivered' error for Facebook messages, follow these steps: First, remove the Facebook integration from your Zendesk account. Next, unlink your Facebook page and reauthorize it. Finally, re-add your Facebook channel to your…
What should I do if I get a 'Not delivered' error for Instagram messages?
If you encounter a 'Not delivered' error for Instagram messages, you need to take a few steps to resolve it. First, remove Instagram Direct from your account by going to Admin Center > Messaging and social > Messaging, and then delete the channel….
Can I report on 'Not delivered' messages in Zendesk?
While there's no direct attribute for message delivery status in Zendesk, you can create a workaround to report on 'Not delivered' messages. Create a macro that adds a tag, such as 'not_delivered', to tickets where messages weren't delivered. This…
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