Reporting on 'Not Delivered' Messages in Zendesk
Can I report on 'Not delivered' messages in Zendesk?
While there's no direct attribute for message delivery status in Zendesk, you can create a workaround to report on 'Not delivered' messages.
Create a macro that adds a tag, such as 'not_delivered', to tickets where messages weren't delivered. This requires an additional step in the agent's workflow. Once tagged, you can report on these tickets using the created tag. For more guidance, check out the Explore recipe on Reporting with tags.
More related questions
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How can I resolve the 'Not delivered' error for Facebook messages?
To resolve the 'Not delivered' error for Facebook messages, follow these steps: First, remove the Facebook integration from your Zendesk account. Next, unlink your Facebook page and reauthorize it. Finally, re-add your Facebook channel to your…
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