To find the Field ID for your date custom field in Zendesk, go to your ticket fields page. The Field ID is listed in the Field ID column.
This ID is crucial when you want to format your date using Liquid markup, as it needs to be inserted into the code snippet to ensure the correct field is being referenced.
To change the date format to DD-MM-YY in Zendesk using Liquid markup, you need to modify your code. Use the code snippet{{ ticket.ticket_field_YourDateFieldID | date: "%e/%m/%Y" }}
and replaceYourDateFieldID
with the actual field ID of your…
Liquid markup is a template language used in Zendesk to dynamically display content. It allows you to automatically fill in text with values from your custom fields, such as dates. By using Liquid markup, you can customize how information is…
If your date is displaying in MM-DD-YY format in Zendesk, it's likely due to the default settings in your Liquid markup code. To change this, you need to adjust the code to specify the DD-MM-YY format. Use the code `{{…