Filtering Zendesk Tickets for HubSpot Integration
How can I filter which Zendesk tickets are sent to my HubSpot account?
To filter which Zendesk tickets are sent to your HubSpot account, go to your Zendesk triggers and find the three triggers created for the integration. You can edit the conditions of these triggers to filter in or out the tickets you want to send to HubSpot. However, the actual JSON payload cannot be modified.
More related questions
What is the Zendesk Support for HubSpot integration?
The Zendesk Support for HubSpot integration allows HubSpot users to view Zendesk ticket events and chat transcripts in the contact timeline. This integration is available to all HubSpot subscriptions. With this integration, you can see new tickets,…
How do I install and configure the Zendesk Support for HubSpot integration?
To install and configure the Zendesk Support for HubSpot integration, visit the integration site and enter your Zendesk subdomain. Authorize the Zendesk app and allow access to the HubSpot app. Once authorized, go to your HubSpot account, click on…
How can I delete the Zendesk Support for HubSpot integration?
To delete the Zendesk Support for HubSpot integration, go to the integration account page, enter your Zendesk subdomain, and click delete. For additional steps to remove the Zendesk app from your HubSpot account, refer to the HubSpot knowledge base…
Can I display Zendesk tickets in the Company timeline or Deal view in HubSpot?
Currently, the Zendesk Support for HubSpot integration only allows tickets to be displayed in the contact timeline. There is no functionality to sync tickets to the Company timeline or Deal view at this time.
Why can't I see Zendesk ticket events in my HubSpot account?
If you can't see Zendesk ticket events in your HubSpot account, ensure that you have completed the setup process for Zendesk. Make sure you are using the latest version of HubSpot CRM and that the Zendesk checkbox is ticked in the 'Filter…
Can I customize the ticket information that appears in HubSpot?
Unfortunately, you cannot customize the ticket information that appears in HubSpot through the Zendesk Support for HubSpot integration. The integration provides a set payload that cannot be modified.
Is it possible to sync contact information from HubSpot to Zendesk?
The Zendesk Support for HubSpot integration is a one-way sync, with information flowing from Zendesk to HubSpot. To create users from HubSpot in Zendesk, you would need to use the Support API.
Why are only email addresses synced from Zendesk to HubSpot?
Currently, only the user's email address is synced from Zendesk to HubSpot. First and last names are not included in the sync. This is a limitation of the current integration setup.
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