Filtering Zendesk Explore Reports for Messaging Tickets
How do I filter a report to show only messaging tickets in Zendesk Explore?
To filter a report to show only messaging tickets in Zendesk Explore, add a filter for the 'Ticket channel' attribute.
After creating your report, go to the Filters panel and add the 'Ticket > Ticket channel' attribute. Then, select only 'Messaging' as the filter option and apply it. This will ensure that your report displays data exclusively for tickets created through the messaging channel.
More related questions
How can I create a report for conversations created each hour in the last eight hours using Zendesk Explore?
To create a report for conversations created each hour in the last eight hours using Zendesk Explore, follow these steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Zendesk Explore, click the…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Zendesk Explore to build and customize reports. If you don't have these permissions, you…
What skill level is required to create a report in Zendesk Explore?
Creating a report in Zendesk Explore requires an intermediate skill level. This means you should have a basic understanding of how to navigate Zendesk Explore, use its features, and interpret the data it provides. While the process is…
How long does it take to create a report in Zendesk Explore?
Creating a report in Zendesk Explore typically takes about 10 minutes. This time estimate assumes you have the necessary permissions and a basic understanding of the platform. The process involves selecting the appropriate dataset, adding metrics…
What dataset should I use to create a report for conversations in Zendesk Explore?
To create a report for conversations in Zendesk Explore, use the 'Support - Tickets' dataset. This dataset contains the necessary information about tickets, including their creation time and channel, which you can use to analyze conversations. By…
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