Create Hourly Conversation Report in Zendesk Explore
How can I create a report for conversations created each hour in the last eight hours using Zendesk Explore?
To create a report for conversations created each hour in the last eight hours using Zendesk Explore, follow these steps.
First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Zendesk Explore, click the Reports icon, then click New report in the Reports library. Select the Support - Tickets dataset and start the report. Add the metric 'Tickets' with the aggregator set to D_COUNT. In the Columns panel, add the attribute 'Time - Ticket created > Ticket created - Hour'. Edit the date ranges to show from 8 hours in the past to the current hour. Filter the report to show only 'Messaging' tickets. Finally, choose a column chart visualization and display the number of tickets above each column. Save your report with a descriptive name.
For more details, visit theoriginal Zendesk help article.
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What skill level is required to create a report in Zendesk Explore?
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What dataset should I use to create a report for conversations in Zendesk Explore?
To create a report for conversations in Zendesk Explore, use the 'Support - Tickets' dataset. This dataset contains the necessary information about tickets, including their creation time and channel, which you can use to analyze conversations. By…
How do I filter a report to show only messaging tickets in Zendesk Explore?
To filter a report to show only messaging tickets in Zendesk Explore, add a filter for the 'Ticket channel' attribute. After creating your report, go to the Filters panel and add the 'Ticket > Ticket channel' attribute. Then, select only…
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