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Filtering for Recorded Calls in Zendesk Explore

Find out how to filter for recorded calls in your Zendesk Explore reports for precise data analysis.

How do I filter for recorded calls in a Zendesk Explore report?

To filter for recorded calls in a Zendesk Explore report, you need to use the Filters panel. Add the 'Call recorded' attribute to your filters, then select 'true' to ensure only recorded calls are included in your report. This step is essential for focusing your report on calls that have recordings, allowing for more precise analysis of call data.

Filtering correctly helps you tailor your report to meet specific data requirements.


More related questions

How can I report on the length of recorded calls by year and month in Zendesk?

To report on the length of recorded calls by year and month in Zendesk, you can use the Explore feature. First, ensure you have Zendesk Explore Professional or Enterprise, and the necessary permissions. Then, create a new report in Explore, select…

What permissions are needed to create a call length report in Zendesk Explore?

To create a call length report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features within Explore to build and customize reports. Additionally, you must have a subscription to…

What dataset should I select for reporting on call length in Zendesk?

When reporting on call length in Zendesk, you should select the 'Talk - Calls' dataset in Explore. This dataset contains the necessary data related to calls, including metrics for call duration and whether the call was recorded. By using this…

What visualization type should I use for a call length report in Zendesk?

For a call length report in Zendesk, it's recommended to use the Table visualization type. This format allows you to clearly display the number of recorded calls and the total length of calls per month and year. Tables are effective for presenting…

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