Report on Recorded Call Length by Year and Month
How can I report on the length of recorded calls by year and month in Zendesk?
To report on the length of recorded calls by year and month in Zendesk, you can use the Explore feature. First, ensure you have Zendesk Explore Professional or Enterprise, and the necessary permissions. Then, create a new report in Explore, select the Talk - Calls dataset, and add the metrics for Calls and Call recorded time (min). Next, add attributes for Ticket created - Year and Ticket created month. Finally, filter for recorded calls and choose the Table visualization type to view your report.
For more detailed steps, you can refer to the originalZendesk help article.
More related questions
What permissions are needed to create a call length report in Zendesk Explore?
To create a call length report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features within Explore to build and customize reports. Additionally, you must have a subscription to…
What dataset should I select for reporting on call length in Zendesk?
When reporting on call length in Zendesk, you should select the 'Talk - Calls' dataset in Explore. This dataset contains the necessary data related to calls, including metrics for call duration and whether the call was recorded. By using this…
How do I filter for recorded calls in a Zendesk Explore report?
To filter for recorded calls in a Zendesk Explore report, you need to use the Filters panel. Add the 'Call recorded' attribute to your filters, then select 'true' to ensure only recorded calls are included in your report. This step is essential for…
What visualization type should I use for a call length report in Zendesk?
For a call length report in Zendesk, it's recommended to use the Table visualization type. This format allows you to clearly display the number of recorded calls and the total length of calls per month and year. Tables are effective for presenting…
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