Filtering conversations by date in Zendesk QA is straightforward. You can use various date-based filters such as Closed date, Commented date, Created date, and more. These filters allow you to find conversations based on when they were closed, when a comment was left, when they were created, and other date-related criteria. This helps in reviewing conversations that occurred within specific time frames.
Creating custom filters in Zendesk QA allows you to easily locate specific conversations based on various criteria. To create a custom filter, navigate to the Conversations page and click the + icon next to Public filters. Add a Filter name and…
Zendesk QA offers a variety of filter types to help you find conversations. Filters are divided into three sections: Date, Conversation, and Help desk. Date filters include options like Closed date, Created date, and Last reply date. Conversation…
Yes, you can filter conversations by various conversation data in Zendesk QA. Filters include options like Conversation channel, Conversation content, Conversation status, and more. These filters help you find conversations based on the…
Metrics-based filters in Zendesk QA allow you to find conversations based on specific metrics such as Agent reply count, Average word count, and Satisfaction score. These filters help you locate conversations that meet certain quantitative…
Participant-based filters in Zendesk QA help you find conversations based on who was involved. Filters include options like Assignee, Participant, and Public participant. These filters allow you to focus on conversations involving specific users,…
In Zendesk QA, you can filter conversations based on review and feedback criteria. Filters include options like Comment, Dispute, and Review status. These filters help you find conversations that have been reviewed, contain comments, or have been…
Spotlight filters in Zendesk QA are AI-based filters that help identify conversations with specific characteristics. These include Churn risk, Escalation, and Sentiment. Spotlight filters allow you to focus on conversations that may require special…