Spotlight Filters in Zendesk QA
What are spotlight filters in Zendesk QA?
Spotlight filters in Zendesk QA are AI-based filters that help identify conversations with specific characteristics. These include Churn risk, Escalation, and Sentiment. Spotlight filters allow you to focus on conversations that may require special attention due to their nature or potential impact. This helps in prioritizing conversations that are critical to customer satisfaction and retention.
More related questions
How do I create custom filters to find conversations in Zendesk QA?
Creating custom filters in Zendesk QA allows you to easily locate specific conversations based on various criteria. To create a custom filter, navigate to the Conversations page and click the + icon next to Public filters. Add a Filter name and…
What types of filters can I use in Zendesk QA?
Zendesk QA offers a variety of filter types to help you find conversations. Filters are divided into three sections: Date, Conversation, and Help desk. Date filters include options like Closed date, Created date, and Last reply date. Conversation…
How can I filter conversations by date in Zendesk QA?
Filtering conversations by date in Zendesk QA is straightforward. You can use various date-based filters such as Closed date, Commented date, Created date, and more. These filters allow you to find conversations based on when they were closed, when…
Can I filter conversations by conversation data in Zendesk QA?
Yes, you can filter conversations by various conversation data in Zendesk QA. Filters include options like Conversation channel, Conversation content, Conversation status, and more. These filters help you find conversations based on the…
How do I use metrics-based filters in Zendesk QA?
Metrics-based filters in Zendesk QA allow you to find conversations based on specific metrics such as Agent reply count, Average word count, and Satisfaction score. These filters help you locate conversations that meet certain quantitative…
What are participant-based filters in Zendesk QA?
Participant-based filters in Zendesk QA help you find conversations based on who was involved. Filters include options like Assignee, Participant, and Public participant. These filters allow you to focus on conversations involving specific users,…
How can I filter conversations by review and feedback in Zendesk QA?
In Zendesk QA, you can filter conversations based on review and feedback criteria. Filters include options like Comment, Dispute, and Review status. These filters help you find conversations that have been reviewed, contain comments, or have been…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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