Filter Zendesk Reports by Business Hours
How can I filter Zendesk reports by business hours?
To filter Zendesk reports by business hours, you need to create a calculated attribute based on the Day of week and Hour attributes. This allows you to slice or filter your report to show data only during specified business hours.
For example, if you want to see tickets created from Monday to Friday between 9 AM and 5 PM, you can use a formula to define these hours. Once the attribute is created, you can use it in your report to filter the data accordingly. For more detailed steps, check out theoriginal guide.
More related questions
What skill level is required to filter reports by business hours in Zendesk?
Filtering reports by business hours in Zendesk requires an intermediate skill level. This process involves creating calculated attributes and using them to filter your reports. You'll need to be comfortable with using Zendesk Explore, including…
Can I customize business hours for different days in Zendesk reports?
Yes, you can customize business hours for different days in Zendesk reports by modifying the calculated attribute formula. This allows you to specify different business hours for each day of the week. For instance, if your business hours are Monday…
How do I handle time zones when filtering reports by business hours in Zendesk?
Handling time zones in Zendesk when filtering reports by business hours requires creating a calculated attribute for each timezone. This ensures that the report reflects the correct business hours for users in different time zones. Since Zendesk…
Is it possible to track tickets created outside business hours in Zendesk?
Yes, you can track tickets created outside business hours in Zendesk by using a custom attribute. You can filter the report to show tickets created outside the defined business hours by selecting 'FALSE' under the custom attribute. Alternatively,…
Can I calculate metrics only within business hours for multiple schedules in Zendesk?
In Zendesk, only one schedule can be applied to a ticket at a time, which means the business hours used in calculations depend on the schedule assigned to the ticket. If you have multiple schedules, you'll need to ensure that the correct schedule…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
