Skill Level for Filtering Zendesk Reports by Business Hours
What skill level is required to filter reports by business hours in Zendesk?
Filtering reports by business hours in Zendesk requires an intermediate skill level. This process involves creating calculated attributes and using them to filter your reports.
You'll need to be comfortable with using Zendesk Explore, including creating and managing reports, and have Editor or Admin permissions. The task typically takes about 30 minutes to complete.
More related questions
How can I filter Zendesk reports by business hours?
To filter Zendesk reports by business hours, you need to create a calculated attribute based on the Day of week and Hour attributes. This allows you to slice or filter your report to show data only during specified business hours. For example, if…
Can I customize business hours for different days in Zendesk reports?
Yes, you can customize business hours for different days in Zendesk reports by modifying the calculated attribute formula. This allows you to specify different business hours for each day of the week. For instance, if your business hours are Monday…
How do I handle time zones when filtering reports by business hours in Zendesk?
Handling time zones in Zendesk when filtering reports by business hours requires creating a calculated attribute for each timezone. This ensures that the report reflects the correct business hours for users in different time zones. Since Zendesk…
Is it possible to track tickets created outside business hours in Zendesk?
Yes, you can track tickets created outside business hours in Zendesk by using a custom attribute. You can filter the report to show tickets created outside the defined business hours by selecting 'FALSE' under the custom attribute. Alternatively,…
Can I calculate metrics only within business hours for multiple schedules in Zendesk?
In Zendesk, only one schedule can be applied to a ticket at a time, which means the business hours used in calculations depend on the schedule assigned to the ticket. If you have multiple schedules, you'll need to ensure that the correct schedule…
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