File Sharing for Agents in Zendesk Chat
How do agents share files in a Zendesk chat?
Agents can share files in a Zendesk chat by clicking the paperclip icon in the lower right-hand corner of the chat panel and selecting the desired file. Alternatively, they can drag and drop the file directly onto the chat panel. Once uploaded, the file will appear in the visitor's widget, allowing for efficient communication and file sharing during support interactions.
More related questions
How can I send files in a Zendesk chat as a visitor?
Visitors can easily share files during a Zendesk chat session. Simply drag and drop the file into the chat widget box, or select Options > Send a File to choose the file you want to send. Once uploaded, the file will appear in the chat transcript…
What file types can be sent in a Zendesk chat?
Zendesk chat supports sending several common file types. By default, you can send PDF, PNG, JPEG, GIF, and Text files, with a size limit of 20 MB per file. Note that GIFs are converted to PNG files when attached. Administrators have the option to…
Can I delete a file attachment from a Zendesk chat?
Yes, you can delete file attachments from a Zendesk chat. To do this, go to the Chat dashboard, select History, and click on the chat containing the attachment you wish to delete. Under the attachment title, click Delete. Keep in mind that the…
What should I do if file uploads fail in Zendesk chat?
If you encounter issues with file uploads failing in Zendesk chat, it might be related to the Web Widget or your network settings. Try sending the file using a different method, such as the simulate widget page or a tool like JSBin. If the problem…
Is it possible to require visitors to upload a file in Zendesk chat?
Currently, there is no native feature in Zendesk chat to require visitors to upload a file during a chat session. However, custom coding on your Submit a Request page might allow for this functionality. Unfortunately, this is not possible via the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
