Requiring File Uploads in Zendesk Chat
Is it possible to require visitors to upload a file in Zendesk chat?
Currently, there is no native feature in Zendesk chat to require visitors to upload a file during a chat session. However, custom coding on your Submit a Request page might allow for this functionality. Unfortunately, this is not possible via the chat widget itself. For more information, you can explore custom coding options or consult Zendesk support for guidance.
More related questions
How can I send files in a Zendesk chat as a visitor?
Visitors can easily share files during a Zendesk chat session. Simply drag and drop the file into the chat widget box, or select Options > Send a File to choose the file you want to send. Once uploaded, the file will appear in the chat transcript…
What file types can be sent in a Zendesk chat?
Zendesk chat supports sending several common file types. By default, you can send PDF, PNG, JPEG, GIF, and Text files, with a size limit of 20 MB per file. Note that GIFs are converted to PNG files when attached. Administrators have the option to…
How do agents share files in a Zendesk chat?
Agents can share files in a Zendesk chat by clicking the paperclip icon in the lower right-hand corner of the chat panel and selecting the desired file. Alternatively, they can drag and drop the file directly onto the chat panel. Once uploaded, the…
Can I delete a file attachment from a Zendesk chat?
Yes, you can delete file attachments from a Zendesk chat. To do this, go to the Chat dashboard, select History, and click on the chat containing the attachment you wish to delete. Under the attachment title, click Delete. Keep in mind that the…
What should I do if file uploads fail in Zendesk chat?
If you encounter issues with file uploads failing in Zendesk chat, it might be related to the Web Widget or your network settings. Try sending the file using a different method, such as the simulate widget page or a tool like JSBin. If the problem…
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