Exclude Deleted Organizations in Zendesk Explore Reports
How can I exclude deleted organizations from my Zendesk Explore report?
To exclude deleted organizations from your Zendesk Explore report, you can configure a metric filter on the 'Organizations (computed separately)' metric to remove zero values. This will help clean up your report by filtering out organizations that no longer exist, ensuring you only see relevant data.
More related questions
How can I create a report to display organizations with no users in Zendesk Explore?
To create a report showing organizations with no users in Zendesk Explore, follow a few simple steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, start a new report using the…
Why can't I see organizations with zero users in my Zendesk Explore report?
If you're not seeing organizations with zero users in your Zendesk Explore report, it might be due to the way data is linked to ticket information. Explore relies on ticket data, so organizations without any associated tickets might not appear. As…
What permissions are needed to create reports in Zendesk Explore?
To create reports in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Explore to build and customize reports. If you're unsure about your…
Can I create a report for end users with no tickets in Zendesk Explore?
Unfortunately, creating a report for end users with no tickets in Zendesk Explore is not possible. Explore is designed to pull data linked to tickets, so users without any associated tickets won't appear in reports. If you need to access all user…
Is it possible to report on end users without organizations in Zendesk Explore?
While Zendesk Explore doesn't directly support reporting on end users without organizations, you can explore alternative methods. Consider exporting user data and manually filtering out users without organizations. This might require some technical…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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