Ensure Correct DNS Setup for Zendesk
How can I ensure my DNS records are set up correctly for Zendesk?
To ensure your DNS records are set up correctly for Zendesk, verify them both within Zendesk and using external tools. In Zendesk, check for green verification check marks in the Email settings. Outside of Zendesk, use tools like MXtoolbox.com to test your DNS records.
If any issues are detected, the error messages from these tools can help your email admin address the problems. Regularly checking your DNS setup can prevent future issues with email delivery.
More related questions
How do I verify SPF, DNS, and TXT records in Zendesk?
To verify SPF, DNS, and TXT records in Zendesk, you need to check both within and outside of Zendesk. Within Zendesk, navigate to the Email settings in the Admin Center, locate your support address, and look for green verification check marks….
What should I do if my DNS records are not updating in Zendesk?
If your DNS records are not updating in Zendesk, it might take up to 48 hours for changes to reflect. Ensure that your email administrator has configured these records correctly outside of Zendesk. You can verify the setup by checking for green…
How can I verify email forwarding in Zendesk?
To verify email forwarding in Zendesk, ensure that Zendesk sends an email verification to your email server, which must be returned automatically. If the forwarding status fails, check with your email provider to ensure the verification email isn't…
Why is my SPF record not validating in Zendesk?
If your SPF record is not validating in Zendesk, it could be due to incorrect configuration outside of Zendesk. Use third-party tools like MXtoolbox.com to test your SPF record by entering the domain correctly. If the record doesn't pass, the error…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
