Troubleshoot DNS Record Updates in Zendesk
What should I do if my DNS records are not updating in Zendesk?
If your DNS records are not updating in Zendesk, it might take up to 48 hours for changes to reflect. Ensure that your email administrator has configured these records correctly outside of Zendesk. You can verify the setup by checking for green verification check marks in the Email settings of the Admin Center.
If issues persist, use third-party tools like MXtoolbox.com to diagnose problems with your DNS records. These tools can help identify what needs to be fixed. Remember, Zendesk Customer Support cannot access or advise on your external email settings.
More related questions
How do I verify SPF, DNS, and TXT records in Zendesk?
To verify SPF, DNS, and TXT records in Zendesk, you need to check both within and outside of Zendesk. Within Zendesk, navigate to the Email settings in the Admin Center, locate your support address, and look for green verification check marks….
How can I verify email forwarding in Zendesk?
To verify email forwarding in Zendesk, ensure that Zendesk sends an email verification to your email server, which must be returned automatically. If the forwarding status fails, check with your email provider to ensure the verification email isn't…
Why is my SPF record not validating in Zendesk?
If your SPF record is not validating in Zendesk, it could be due to incorrect configuration outside of Zendesk. Use third-party tools like MXtoolbox.com to test your SPF record by entering the domain correctly. If the record doesn't pass, the error…
How can I ensure my DNS records are set up correctly for Zendesk?
To ensure your DNS records are set up correctly for Zendesk, verify them both within Zendesk and using external tools. In Zendesk, check for green verification check marks in the Email settings. Outside of Zendesk, use tools like MXtoolbox.com to…
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