Explore Enterprise live dashboards now include alert thresholds, allowing you to configure live data widgets to change color when certain thresholds are exceeded. For instance, if you have more than 20 unsolved tickets, the widget can change color to alert you. This enhancement helps in better monitoring and managing your support operations. For more information, see theAdding alert thresholds to Explore live data widgets.
The new Embedded voice feature in Zendesk Talk allows businesses to integrate a 'call' button directly into their mobile apps. This provides customers with a seamless way to contact support without leaving the app. It eliminates the need for…
The Zendesk Agent Workspace now supports social messaging for accounts with Support and Chat, expanding beyond the previous requirement of the Zendesk Support Suite. This includes a new Chat Agent (limited) role, allowing Support agents to manage…
As of November 9, 2020, the 'Stay signed in' option for staff members is no longer available. This change aligns with security best practices to enhance the security of user accounts. For more information, see the [Setting an inactivity time-out…
Developers can use the Talk SDK for mobile to add voice-based customer support to their iOS and Android apps. This allows for seamless integration of voice support, enhancing the customer service experience within mobile applications. For more…