Zendesk Talk's New Embedded Voice Feature
What is the new Embedded voice feature in Zendesk Talk?
The new Embedded voice feature in Zendesk Talk allows businesses to integrate a 'call' button directly into their mobile apps. This provides customers with a seamless way to contact support without leaving the app. It eliminates the need for businesses to list phone numbers in every country, as calls can be initiated from anywhere globally. This feature also helps businesses comply with regulatory rules when offering voice support in different countries. For more details, see theUnderstanding Talk Embedded voice.
More related questions
How have Explore Enterprise live dashboards been enhanced?
Explore Enterprise live dashboards now include alert thresholds, allowing you to configure live data widgets to change color when certain thresholds are exceeded. For instance, if you have more than 20 unsolved tickets, the widget can change color…
What changes have been made to the Zendesk Agent Workspace?
The Zendesk Agent Workspace now supports social messaging for accounts with Support and Chat, expanding beyond the previous requirement of the Zendesk Support Suite. This includes a new Chat Agent (limited) role, allowing Support agents to manage…
What security update has been made regarding the 'Stay signed in' option?
As of November 9, 2020, the 'Stay signed in' option for staff members is no longer available. This change aligns with security best practices to enhance the security of user accounts. For more information, see the [Setting an inactivity time-out…
How can developers add voice-based support to their mobile apps using Zendesk?
Developers can use the Talk SDK for mobile to add voice-based customer support to their iOS and Android apps. This allows for seamless integration of voice support, enhancing the customer service experience within mobile applications. For more…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
