Enabling Automatic Credit Card Redaction in Zendesk
How can I enable automatic credit card redaction in Zendesk?
To enable automatic credit card redaction in Zendesk, you need to access the Admin Center. Click on 'Account' in the sidebar, then select 'Security' followed by 'More settings'. On the Zendesk Support tab, check the 'Redact credit card numbers' option in the Redaction section and click 'Save'.
This will activate the feature, ensuring that any detected credit card numbers in tickets are automatically redacted to protect sensitive information.
More related questions
How does Zendesk automatically redact credit card numbers from tickets?
Zendesk uses a feature called Automatic Redaction to remove sensitive credit card information from tickets. This feature identifies credit card numbers using the Luhn algorithm and common credit card prefixes and lengths. When a ticket is created…
Can Zendesk's automatic redaction feature handle Social Security numbers?
No, Zendesk's automatic redaction feature does not handle Social Security numbers. The feature is designed to redact numbers between 12 and 19 digits long, which is typical for credit card numbers. Since Social Security numbers are only 9 digits…
What happens if a number is mistakenly redacted by Zendesk?
Zendesk's automatic redaction feature may sometimes mistakenly redact numbers that resemble credit card numbers, such as geolocation coordinates or long account numbers. This happens because the feature uses the Luhn algorithm and checks for common…
Can I view all tickets with redacted credit card numbers in Zendesk?
Yes, you can view all tickets with redacted credit card numbers by creating a view in Zendesk. When a credit card number is redacted, a tag called 'systemcreditcard_redaction' is automatically added to the ticket. To list these tickets, create a…
Does Zendesk's automatic redaction work with Messaging tickets?
Yes, Zendesk's automatic redaction feature supports Messaging tickets. This means that any credit card numbers detected in Messaging tickets will be automatically redacted, just like in regular tickets. This ensures that sensitive information is…
When does the automatic redaction process occur in Zendesk?
The automatic redaction process in Zendesk occurs when a ticket is created and during any future comments or internal notes. This ensures that full credit card numbers are not stored in Zendesk's database at any point. As a result, any events or…
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