Zendesk Automatic Credit Card Redaction Explained
How does Zendesk automatically redact credit card numbers from tickets?
Zendesk uses a feature called Automatic Redaction to remove sensitive credit card information from tickets. This feature identifies credit card numbers using the Luhn algorithm and common credit card prefixes and lengths. When a ticket is created or updated with comments or internal notes, any detected credit card numbers are redacted by replacing some digits with a replacement character, leaving only the first six and last four digits visible.
This process ensures that full credit card numbers are not stored in Zendesk's database, enhancing security and compliance with data protection standards. However, it's important to note that this feature does not support redacting credit card numbers already stored in the system. For more details, you can visit theoriginal Zendesk help article.
More related questions
Can Zendesk's automatic redaction feature handle Social Security numbers?
No, Zendesk's automatic redaction feature does not handle Social Security numbers. The feature is designed to redact numbers between 12 and 19 digits long, which is typical for credit card numbers. Since Social Security numbers are only 9 digits…
What happens if a number is mistakenly redacted by Zendesk?
Zendesk's automatic redaction feature may sometimes mistakenly redact numbers that resemble credit card numbers, such as geolocation coordinates or long account numbers. This happens because the feature uses the Luhn algorithm and checks for common…
How can I enable automatic credit card redaction in Zendesk?
To enable automatic credit card redaction in Zendesk, you need to access the Admin Center. Click on 'Account' in the sidebar, then select 'Security' followed by 'More settings'. On the Zendesk Support tab, check the 'Redact credit card numbers'…
Can I view all tickets with redacted credit card numbers in Zendesk?
Yes, you can view all tickets with redacted credit card numbers by creating a view in Zendesk. When a credit card number is redacted, a tag called 'systemcreditcard_redaction' is automatically added to the ticket. To list these tickets, create a…
Does Zendesk's automatic redaction work with Messaging tickets?
Yes, Zendesk's automatic redaction feature supports Messaging tickets. This means that any credit card numbers detected in Messaging tickets will be automatically redacted, just like in regular tickets. This ensures that sensitive information is…
When does the automatic redaction process occur in Zendesk?
The automatic redaction process in Zendesk occurs when a ticket is created and during any future comments or internal notes. This ensures that full credit card numbers are not stored in Zendesk's database at any point. As a result, any events or…
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