Effects of Disabling 'Require Sign-In' in Zendesk
What happens if I disable the 'Require sign-in' option in Zendesk?
Disabling the 'Require sign-in' option in Zendesk allows non-authenticated users to access your help center. However, if you have articles set to be visible only to signed-in users, those articles will not appear in search results for non-authenticated users.
To ensure that users can still access content that requires sign-in, it's important to leave the sign-in option enabled. This way, users can sign in to view restricted articles, while public articles remain accessible to everyone.
More related questions
How can I restrict my Zendesk help center to signed-in users only?
To restrict your Zendesk help center to signed-in users, you need to enable the 'Require sign in' option in the Guide admin settings. This will ensure that only users who have signed in can access your help center, effectively preventing anonymous…
What are the view permission options for signed-in users in Zendesk?
Zendesk offers several view permission options for signed-in users to control who can access your help center content. You can choose from the following options: 1.Signed-in users: This includes both internal and external users who have…
Can I restrict access to specific areas of my Zendesk knowledge base?
Yes, you can restrict access to specific areas of your Zendesk knowledge base. This can be done by setting view permissions for different sections of your knowledge base or community content. By using custom user segments, you can control which…
How do I update help center visibility settings in Zendesk?
To update your help center visibility settings in Zendesk, follow these steps: 1. In Guide admin, click the Settings icon in the sidebar. 2. Under Security, select 'Require sign in' to restrict access to signed-in users. 3. (Optional) To restrict…
Can I restrict agents from viewing my Zendesk help center?
Yes, you can restrict agents from viewing your Zendesk help center. However, it's important to note that while agents may be restricted from viewing certain content, they will still be able to create and edit articles in Guide. This allows you to…
How can I use custom user segments to restrict access in Zendesk?
Custom user segments in Zendesk allow you to restrict access to specific users based on tags, organizations, or groups. By applying these segments, you can control which users have view access to certain areas of your help center. To create a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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