image for site

Editing or Deactivating a Brand in Zendesk

Find out how to edit or deactivate a brand in Zendesk, including updating settings and removing brands.

How can I edit or deactivate a brand in Zendesk?

Editing or deactivating a brand in Zendesk is a straightforward process. You can make changes to a brand's settings or deactivate it if it's no longer needed. This includes updating brand-specific information or removing the brand entirely from your Zendesk account.

To edit a brand, navigate to the brand settings and make the necessary changes. If you wish to deactivate a brand, you can do so from the same settings area. Keep in mind that deactivating a brand will affect all associated channels and configurations.


More related questions

How do I set up multiple brands in Zendesk?

Setting up multiple brands in Zendesk allows you to manage different brands under one account. To get started, you'll need to configure each brand separately, which includes setting up unique email support addresses, creating distinct help centers,…

How do I use views to sort branded tickets in Zendesk?

Using views to sort branded tickets in Zendesk helps you manage and organize tickets based on the brand they belong to. This feature allows you to create custom views that filter tickets by brand, making it easier for agents to focus on specific…

How can I add email support addresses for multiple brands in Zendesk?

Adding email support addresses for multiple brands in Zendesk allows each brand to have its own dedicated email channel. This ensures that customer inquiries are directed to the correct brand and handled appropriately. To add email support…

How do I create a help center for one of my brands in Zendesk?

Creating a help center for one of your brands in Zendesk allows you to provide brand-specific support resources. Each help center can be customized to reflect the brand's identity and offer relevant information to customers. To set up a help…

How can I set up business rules for multiple brands in Zendesk?

Setting up business rules for multiple brands in Zendesk helps you automate processes and ensure consistent handling of tickets across different brands. Business rules can include triggers, automations, and macros tailored to each brand's needs. To…

How do I add a common agent signature and branded signatures in Zendesk?

Adding a common agent signature and branded signatures in Zendesk ensures that all communications are consistent and professional. You can set up a default signature for all agents and customize signatures for each brand. To add signatures, go to…

How can I restrict agents to specific brands in Zendesk?

Restricting agents to specific brands in Zendesk ensures that agents only have access to the brands they are responsible for. This helps maintain security and focus within your support team. To restrict agents, configure agent permissions in your…

How do I use multiple JWT single sign-on URLs in Zendesk?

Using multiple JWT single sign-on URLs in Zendesk allows you to manage authentication for different brands. This setup ensures that users are directed to the correct brand's login page. To configure multiple JWT URLs, access the single sign-on…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites