Disable Push Notifications in Zendesk Chat
How do I disable push notifications for a mobile app in Zendesk Chat?
To disable push notifications for a mobile app in Zendesk Chat, you need to remove the app from the Mobile SDK list. This action is irreversible, and once an app is deleted, you cannot create another app with the same app ID.
To delete an app, navigate to Settings > Account > API & SDKs in your dashboard, select the app(s) you wish to delete in the Mobile SDK section, and click 'Delete Selected'.
More related questions
How do I enable push notifications for Zendesk Chat on my mobile app?
To enable push notifications for Zendesk Chat on your mobile app, you need to add your app to the Mobile SDK list via the Chat dashboard. This involves uploading FCM server credentials for Android or a PEM certificate for iOS. Once added, an app ID…
What are the prerequisites for enabling push notifications in Zendesk Chat?
Before enabling push notifications in Zendesk Chat, ensure you have the necessary credentials: FCM server credentials for Android or a PEM certificate for iOS. These should be provided by your developers. If they have questions, they can refer to…
How can I edit the information of an app in Zendesk Chat?
Editing an app's information in Zendesk Chat is straightforward. You can change the app's Name and Description through the Chat dashboard. This is useful if you need to update details for clarity or organizational purposes. To edit an app, go to…
How can I test push notifications for my iOS app in Zendesk Chat?
Testing push notifications for your iOS app in Zendesk Chat can be done before making them live. This ensures everything works as expected in a test environment. To test, go to Settings > Account > API & SDKs in your dashboard, select the app in…
What should I do if I can't delete an app using Chat Mobile SDK V1?
If you can't delete an app using Chat Mobile SDK V1, it's likely because it's been migrated to the new experience and deletion is disabled. This is to prevent accidental removal of apps using the older SDK version. To deactivate such an app, click…
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