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Can't Delete App Using Chat Mobile SDK V1

Learn how to deactivate an app using Chat Mobile SDK V1 if deletion is disabled in Zendesk Chat.

What should I do if I can't delete an app using Chat Mobile SDK V1?

If you can't delete an app using Chat Mobile SDK V1, it's likely because it's been migrated to the new experience and deletion is disabled. This is to prevent accidental removal of apps using the older SDK version.

To deactivate such an app, click on 'App 1' in the Mobile SDK section, go to 'Edit App', remove the FCM server key and/or PEM file, and click 'Save Changes'.


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